Privacy Policy

Introduction

Rallyable, located at Oporovečki vinogradi 74, 10040 Zagreb, Croatia, operates as a webshop providing rally navigation gear. Rallyable is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.rallyable.com (the “Site”).

Rallyable is the trading company behind the Rallyable brand and is the entity that handles your personal information. For the purposes of UK and European data protection law, Rallyable is the data controller of your personal information.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our website, how we may use that information and whether we disclose it to anyone. Our goal is to provide you with a satisfying online experience while allowing you to purchase products online knowing that your information is secure.

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

We collect personal information when you provide it to us directly through your use of the Site. For example:

  • When you purchase something from our store, as part of the buying and selling process, we will collect your name, email address, and details of the transaction (including associated billing or delivery information).
  • If you create an account on the Site, we will collect your name, contact details, and login information (username and password).
  • We will collect your email address if you sign up to receive offers or discount codes on the Site.
  • If, having purchased one of the Rallyable products, you write a review for the Site.
  • If you contact us to request information about Rallyable products and/or contact our customer service team (e.g., via our enquiry form or by email), we may keep a record of your interaction with us to ensure we provide good customer service.
  • If you engage with us on social media or use the social media integrations on our Sites, then we will collect information about this engagement.

We will also collect information about how you use and interact with our Site, such as:

  • When you browse our store, we automatically receive information about your use of the Site, such as your computer’s internet protocol (IP) address, browser type, and device information. We collect this information in order to improve the operation of the Site.
  • We will collect information automatically using cookies and other similar technologies (e.g., which pages you viewed and which content you interacted with).

If you create an account or make a purchase, we do require you to provide us with accurate personal information. If you do not want to provide us with your personal information, you should not create an account or make a purchase, or otherwise provide us with your personal information.

SECTION 2 – HOW DO WE USE YOUR INFORMATION?

Depending on how you use the Site or our services, and the permissions you give us, the purposes for which we use your personal information include:

  • To process and fulfill any orders for Rallyable products you have made via the Site;
  • To provide the products, services, and information you may have requested via the Sites;
  • To manage and respond to customer service queries, feedback, or any other messages submitted to us;
  • To improve and maintain the Site and to monitor its usage;
  • For market research, e.g., we may use your feedback to develop and improve the Rallyable products;
  • To provide our social media pages and integrations;
  • With your consent, we may send you emails about our online store, new products, and any offers or discounts (“email marketing”);
  • For security purposes, to investigate fraud, and where necessary to protect ourselves and third parties;
  • To comply with our legal and regulatory obligations.

We may also use your personal information for purposes disclosed at the time we collect it from you, or as permitted by law.

For the purposes of UK and European data protection law, we rely on the following legal bases to use your personal information for the above purposes:

  • The processing is necessary to perform a contract with you or to take steps prior to entering into a contract with you: for example, where you have ordered a Rallyable product from our Site, we will use your personal information to process and fulfill your order.
  • Your consent: for example, we rely on your consent where you add optional information to your account, or if you consent to receive email marketing from us.
  • Where it is in our legitimate interests to maintain and promote our services and products: for example, we will rely on legitimate interests where we use the information collected from the Sites to improve and develop the Rallyable products.
  • Compliance with a legal obligation: there may be certain situations in which we are required to process your personal information in order to comply with a legal obligation we are subject to.

How do I withdraw my consent?

If after you consent to receive email marketing, you change your mind, you may withdraw your consent by clicking on the ‘unsubscribe’ link in any of the emails we send. If you unsubscribe from email marketing, please note we may still contact you with service messages from time to time, e.g., if you have placed an order or if there is a service issue affecting your account. Alternatively, you can withdraw your consent by contacting us at shop@rallyable.com or mailing us at:

Rallyable
Oporovečki vinogradi 74
10040 Zagreb,
Croatia

Please also note that where you unsubscribe or opt out from a marketing communication, we need to keep a record of your email address to ensure we do not send you marketing emails in the future.

SECTION 3 – HOW LONG DO WE STORE YOUR INFORMATION?

Rallyable is based in Croatia and we use service providers located around the world. Your personal information may, therefore, be processed in countries outside the jurisdiction in which you access or use our Site. If you are based in the United Kingdom and Europe, this means that your information may be transferred to countries where you may have fewer legal rights in respect of your personal information than you do under local law. If we transfer personal information outside the UK or European Economic Area, we will, as required by applicable law, take appropriate steps to ensure that your privacy rights are adequately protected. [Please contact us if you would like more information about these safeguards.]

We will keep your personal information for as long as we need it for our legitimate business purposes (as set out above under Section 2, ‘How do we use your information?’) including as required under applicable laws, and so this period will vary depending on your interactions with us. For example, we may keep a record of our correspondence with you (for example, if you have made a complaint about a product or order) for as long as is necessary to protect us from a legal claim.

SECTION 4 – WHO DO WE SHARE YOUR INFORMATION WITH?

We may share personal information with third parties in the following circumstances:

  • Where we are using a third-party service provider to provide services that involve data processing (for example, we use WooCommerce to host the Site and process payments, as explained in Sections 5 and 6 below);
  • If you violate our Terms of Service;
  • Where we work with online advertisers, social media platforms, and advertising networks to deliver, tailor, and measure advertising to you and others both on our Site and elsewhere on the internet;
  • We may share personal information with other companies in our group of companies;
  • Where we are under a legal or regulatory obligation to disclose your personal information, or to protect the rights, property, or safety of our company, or customers or others;
  • If we are required to seek legal advice to defend our rights, property, or interests, then we may share information with our legal and other external advisers;
  • If our company, or substantially all of our company’s assets, are merged or acquired by a third party, your personal information may form part of the transferred or merged assets; and
  • As required or permitted by law.

SECTION 5 – WOOCOMMERCE

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases, and the general WooCommerce application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your credit card data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your credit card data is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WooCommerce’s Terms of Service or Privacy Statement.

We do not store or have access to your credit card details. Rallyable websites are powered by WooCommerce, which is certified Level 1 PCI DSS compliant.

SECTION 6 – THIRD-PARTY SERVICES

We use various third-party service providers that may have their own privacy policies. Here is a list of third-party platforms we use:

SECTION 7 – SECURITY

We take reasonable precautions and follow industry practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

If you provide credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. While no method of transmission or storage is 100% secure, we follow PCI-DSS requirements and additional industry standards.

If you have an account with us, we encourage you to update your password regularly.

SECTION 8 – COOKIES

We use cookies and similar technologies to enhance functionality and measure performance. You can remove cookies through your browser settings.

Cookies help us track items in your cart and analyze traffic through Google Analytics and marketing platforms.

SECTION 9 – AGE OF CONSENT

The Site is intended for users 13 years or older. By using this Site, you confirm you are at least 13 years old or have parental consent if under 13.

SECTION 10 – YOUR RIGHTS

Depending on your location, you may have rights to access, correct, or request the erasure of your personal information. You may also object to certain uses of your data. We will comply with requests in accordance with applicable laws.

To exercise your rights, contact us at shop@rallyable.com. You may also contact your local data protection authority.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy at any time. Changes take effect immediately upon posting. Material changes will be notified on our website. If we are acquired or merged, your information may be transferred to new owners.

SECTION 12 – THIRD-PARTY PLATFORMS

As described in Section 6, we use the following third-party platforms:

QUESTIONS AND CONTACT INFORMATION

For questions, data protection requests, or concerns, contact our Privacy Compliance Officer at shop@rallyable.com or by mail at:

Rallyable
Oporovečki vinogradi 74
10040 Zagreb,
Croatia

If you are dissatisfied with our response, you may contact your local data protection authority.

10% OFF

Sign up to receive your exclusive discount on all Rallyable products, and keep up to date on our latest products & offers!

Shopping Cart
Scroll to Top
× Quick Support!